5 thoughts on “How can jd.com return and refund the goods paid on delivery”
Raul
1. You need to check whether your goods can be returned. If you can, you can directly apply for a return or exchange in the order, and wait for JD master to receive the goods on site.
2. Return and exchange flow chart
3. After the return is successful, the money will be returned to your POS card, and the cash less than 1000 yuan will be in the payment balance.
Directly click apply for repair / return / exchange on the page after the after-sales service is completed, the money will be returned to your JD balance. If you want to withdraw money or something, you can do it yourself
please pay attention to JD's "after sales service rules": 1. If there is a quality problem within 7 days from the date of actual receipt of the goods, it can be returned, and it can be exchanged within 8 to 15 days 2. More than 15 days from the date of actual receipt of the goods, in order not to delay the use and shorten the repair time of the faulty goods, it is recommended to contact the local manufacturer's repair network directly when the goods fail. Please visit the manufacturer's official website or call the manufacturer's service hotline to consult the information of the maintenance outlet. You can go to the outlet for maintenance with the invoice. Within the warranty period stipulated by the State Three Guarantees, jd.com will provide free maintenance service for products without after-sales service of brand manufacturers 3. If there is no problem with the goods, jd.com promises to return them in full as long as they are not used and do not affect secondary sales within 7 days from the date of actual receipt of the goods. All products sold by jd.com are new products. In order to protect the interests of consumers, the following situations are considered to affect secondary sales: 1) non product problems such as refrigerators, televisions, washing machines, air conditioners, water heaters and so on are not acceptable for return and replacement. Please place orders carefully 2) open the original package of the sealed product 3) the product has been used after being powered on, watered and inserted into the card slot 4) diamond, gold, watches, luxury goods, jewelry and personal accessories are not allowed to be returned.
If there are problems with the goods you ordered in our company, please log in to "my JD" as soon as possible, select "repair, return and exchange" on the left side, and fill in an application according to the operating tips after entering. Please describe the specific situation of the goods you received in detail so that our relevant after-sales personnel can directly verify and deal with them for you after seeing them
Since payment will be made after the arrival of the goods, the express will directly reject it when it arrives. Then tell the seller or not. If you have a strong sense of responsibility, you can look at the seller's contact information on the express delivery list and communicate when you reject it
1. You need to check whether your goods can be returned. If you can, you can directly apply for a return or exchange in the order, and wait for JD master to receive the goods on site.
2. Return and exchange flow chart
3. After the return is successful, the money will be returned to your POS card, and the cash less than 1000 yuan will be in the payment balance.
Directly click apply for repair / return / exchange on the page
after the after-sales service is completed, the money will be returned to your JD balance. If you want to withdraw money or something, you can do it yourself
please pay attention to JD's "after sales service rules":
1. If there is a quality problem within 7 days from the date of actual receipt of the goods, it can be returned, and it can be exchanged within 8 to 15 days
2. More than 15 days from the date of actual receipt of the goods, in order not to delay the use and shorten the repair time of the faulty goods, it is recommended to contact the local manufacturer's repair network directly when the goods fail. Please visit the manufacturer's official website or call the manufacturer's service hotline to consult the information of the maintenance outlet. You can go to the outlet for maintenance with the invoice. Within the warranty period stipulated by the State Three Guarantees, jd.com will provide free maintenance service for products without after-sales service of brand manufacturers
3. If there is no problem with the goods, jd.com promises to return them in full as long as they are not used and do not affect secondary sales within 7 days from the date of actual receipt of the goods. All products sold by jd.com are new products. In order to protect the interests of consumers, the following situations are considered to affect secondary sales:
1) non product problems such as refrigerators, televisions, washing machines, air conditioners, water heaters and so on are not acceptable for return and replacement. Please place orders carefully
2) open the original package of the sealed product
3) the product has been used after being powered on, watered and inserted into the card slot
4) diamond, gold, watches, luxury goods, jewelry and personal accessories are not allowed to be returned.
If there are problems with the goods you ordered in our company, please log in to "my JD" as soon as possible, select "repair, return and exchange" on the left side, and fill in an application according to the operating tips after entering. Please describe the specific situation of the goods you received in detail so that our relevant after-sales personnel can directly verify and deal with them for you after seeing them
Generally, it is returned to your JD account, or you provide a bank card refund to your bank card
Since payment will be made after the arrival of the goods, the express will directly reject it when it arrives. Then tell the seller or not. If you have a strong sense of responsibility, you can look at the seller's contact information on the express delivery list and communicate when you reject it